Privacy Policy

Sale Mazda is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Sale Mazda manages personal information. It is structured as follows:

1. Personal information Sale Mazda collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Sale Mazda and complaints
10. Changes to Privacy Policy

1. Personal information Sale Mazda collects

The main types of personal information Sale Mazda collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Sale Mazda such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Sale Mazda's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Sale Mazda's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Sale Mazda's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Sale Mazda.

Sale Mazda collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Sale Mazda keeps of telephone calls, or emails received, or messages sent to Sale Mazda or posted on Sale Mazda's pages on social media);
• Sale Mazda's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Sale Mazda collects personal information in connection with running its business directly from the individual concerned. On occasion Sale Mazda may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Sale Mazda stores personal information in electronic and paper form.

Sale Mazda uses and discloses personal information as follows:

• to source vehicles and sell them to Sale Mazda's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Sale Mazda's customers and prospective customers;
• to obtain products, services or information from Sale Mazda's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Sale Mazda knows about them);
• to operate and manage Sale Mazda's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Sale Mazda. For example, Sale Mazda may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. Sale Mazda also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Sale Mazda uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Sale Mazda uses in the operation of the computer program is browsing history on Sale Mazda's websites, name, contact information, and other information you may input into Sale Mazda's websites. The level of human oversight Sale Mazda provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Sale Mazda's staff.

4. Cookies

Sale Mazda uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Sale Mazda's web server. Sale Mazda may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Sale Mazda's platforms and those social media platforms. Sale Mazda's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Sale Mazda's website.

5. Links to other websites

Sale Mazda's website may contain links to third party websites. Sale Mazda does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Sale Mazda and do not wish to receive these communications from Sale Mazda in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Sale Mazda.

7. Overseas transfers

Sale Mazda's website/s are hosted in Australia. On occasion, a third party service provider Sale Mazda engages or that Sale Mazda is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Sale Mazda holds about them by contacting Sale Mazda during business hours on (03) 5144 1311 or via the contact page.

Sale Mazda may require an individual making a request to verify their identity before processing their request.

Sale Mazda will aim to respond to all requests promptly and within 30 days.

Sale Mazda may refuse a request where permitted or required by law. Sale Mazda will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Sale Mazda and complaints

If you have any queries, concerns or complaints about how Sale Mazda handles your personal information please contact Sale Mazda during business hours on (03) 5144 1311 or via the contact page. Sale Mazda may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Sale Mazda can understand the nature of your concern. In most cases, Sale Mazda will ask that you put your request in writing.

Sale Mazda takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Sale Mazda's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 5144 1311
• Mailing Address: 273 York St, Sale, VIC, 3850

10. Changes to Privacy Policy

Sale Mazda may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.